Refund Policy

RETURNS

Due to the fact that our products are custom, made-to-order products, we do not accept returns. We only replace items if they are defective or damaged. If the product is defective or damaged please send us an email at hello@primepins.com and one our custom service representatives will reach out to you to talk about next steps.
You have 10 days from your delivery date to contact us about the defective and damaged goods. If 10 days have gone by since your delivery, unfortunately we can’t offer you a replacement.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your defective or damaged goods. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.